Legal

Privacy Policy

Last updated: placeholder date.

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1. Overview

This policy describes how FieldPilot AI ("FieldPilot", "we") handles information collected through this website and through the services we provide to customers.

2. Information we collect

Information you give us. Details submitted through our demo request and contact forms, such as your name, business name, email address, phone number, industry and website.
Usage information. Standard technical data such as browser type, device type, referring pages and pages viewed.
Customer service data. For customers, the call, message and appointment data processed by the FieldPilot systems configured for your business.

3. How we use information

We use information to respond to inquiries, schedule and conduct demos, provide and support our services, improve how those services perform, and meet legal obligations.

4. Calls and messages

FieldPilot services process phone calls, text messages and chat conversations on behalf of our customers. Call recording, transcription and message retention are configurable and subject to applicable law in your jurisdiction. Customers are responsible for providing any consent notices their jurisdiction requires.

5. Sharing

We share information with service providers who help us operate — for example CRM, telephony, messaging, hosting and analytics providers — under agreements limiting their use of it. We do not sell personal information.

6. Retention

We keep information for as long as needed to provide our services and to meet legal, accounting or reporting requirements.

7. Your choices

You may request access to, correction of, or deletion of information we hold about you, and you may opt out of marketing messages at any time. Contact us at support@fieldpilotai.com.

8. Security

We use reasonable administrative and technical safeguards to protect information. No system can be guaranteed completely secure.

9. Children

Our services are intended for businesses and are not directed to children.

10. Changes

We may update this policy. Material changes will be reflected by the "last updated" date above.

11. Contact

Questions about this policy: support@fieldpilotai.com.